customer service:
Currently, USPS is our default carrier. An email notification is
sent to your email address with your tracking number information
shortly after your order is processed.
Log onto www.usps.com to track your package.
sent to your email address with your tracking number information
shortly after your order is processed.
Log onto www.usps.com to track your package.
If you don't know or did not get your tracking number click here: Contact Us:
include you name, address and phone number, and order date in this email.
we will reply to you within 24 hours. If you have your tracking number then proceed to:
include you name, address and phone number, and order date in this email.
we will reply to you within 24 hours. If you have your tracking number then proceed to:
Returns and refunds?
Your satisfaction is guaranteed. We'll gladly accept returns for any product.
Upon receiving your order please notify us within 5 days for a return authorization number.
To ensure a timely refund to your account, please include a copy of your invoice with your return.
Shipping charges are non-refundable.
Please follow these instructions:
You can also:
A. Place the item in its original packaging (if available) .
B. Use the Merchandise Return Label emailed to you with a copy of your invoice.
C. Please indicate on the invoice the reason for your return/Exchange.
D. Once the merchandise is received a credit for the total amount
B. Use the Merchandise Return Label emailed to you with a copy of your invoice.
C. Please indicate on the invoice the reason for your return/Exchange.
D. Once the merchandise is received a credit for the total amount
(minus shipping and handling) will be promptly refunded
back to your original form of payment.
back to your original form of payment.
here is the shipping address:
The Spa Basin Returns
330 East 19 Th Street
4 Th Floor
Brooklyn, New York 11226
CustomerService@TheSpaBasin.com
330 East 19 Th Street
4 Th Floor
Brooklyn, New York 11226
CustomerService@TheSpaBasin.com
FREE SHIPPING ON ORDERS:
Please note: We offer free shipment on orders totaling over
$100.00 or more, however, if the order is returned, the actual
cost of the shipment will be deducted from your refund.
$100.00 or more, however, if the order is returned, the actual
cost of the shipment will be deducted from your refund.
Email is the preferred method to contact us unless it's urgent.
We are committed to answering emails within 24 hours.
Customer Service by phone is available: Mondays- Fridays 9A- 2P Est.. Saturdays: 9A-12N.
The most convenient way to reach us again is with our contact page.
I welcome any questions and feedback you may have about the products
featured on this site. You are also welcome to submit your review
about any of our products that you've used, tell us what you think:
Click here for product ratings:
THE SPA BASIN, LLC
Address: 330 East 19 Th Street
4 Th Floor
4 Th Floor
Brooklyn, New York 11226:
929-400-1998-Office
929-400-1998-Office
E-mail address:
CustomerService@TheSpaBasin.com
CustomerService@TheSpaBasin.com
Our hours of operation are Mondays-Fridays 10 am-6 pm EST
Saturdays: 10 am-2 pm. We are closed on Sundays and Major Holidays:
We sometimes answer emails during off time but this is an exception to our
normal business hours, please allow 48 hours for answers to your inquiries.
Saturdays: 10 am-2 pm. We are closed on Sundays and Major Holidays:
We sometimes answer emails during off time but this is an exception to our
normal business hours, please allow 48 hours for answers to your inquiries.
Thanks for visiting.